12/29/2023 0 Comments Keyboard cowboy hide submit![]() What is DWR?ĭWR is short for Durable Water Repellent. If you must use a dryer, use the lowest tumble setting with the heat turned off. Only wash your Rumpl in a front load washing machine do not dry clean. Use warm water and a non-detergent performance wash ( we recommend Grangers). Rumpl blankets are designed to shed dirt and odor, however periodic washing is still needed for optimal performance. ![]() Product How should I wash and dry my Rumpl? If you purchased from a third party (REI, Amazon, neighborhood yard sale etc.), they will handle your warranty claim for you. If something is amiss, send us a note at with proof of purchase (order number or email) and we'll do what we can to make it right. This does not account for normal wear and tear. We take pride in the quality of our products, and we back it up with our Rumpl Guarantee, a 1-Year Warranty on any manufacturer defects. Shipping times and rates vary and will display at checkout. International: We ship internationally to most countries. We offer both 2-Day shipping and Overnight shipping from FedEx. Orders ship within 1-3 business days.Īlaska & Hawaii: Shipping costs vary and will display at checkout. Shipping & Warranty What shipping options do you offer?Ĭontiguous US: We offer free ground shipping on all orders over $49 to the lower 48 states (AK & HI excluded). Expedited shipping is available at an additional cost and is calculated at checkout. If we goofed and sent the wrong item, we’ll exchange it lickity-split. Click the " Submit a Request", visit our help center, or contact us at to get started. You will only be charged if the return package does not receive a tracking scan within 14 days. If you would like to have your exchange sent immediately, you can opt for an Instant Exchange by providing your payment information at the time of your exchange. The exchange order will ship upon the first tracking scan for the package being returned. Exchanges for different priced items will be billed/refunded accordingly depending on the price difference. Exchanges for equally priced items come at no charge. Visit our Returns and Exchanges page to complete an exchange for another item! Select the ‘Shop Now’ option to use the credit from the item you are returning to purchase your new item. You can exchange any blanket that hasn’t been totally abused within 100 days of purchase. Not digging that print? Hate blue? Need a different size? We feel you, and we want to make it easy to get a blanket you love. We're happy to provide you with store credit, but we can’t imagine why you’d want to return such a thoughtful gift, but we'll do our best to help get you the Rumpl product of your dreams! Can I exchange my blanket or other Rumpl product? We will need the order number, shipping address, email, or name of the purchaser to process your gift return. To return a gift, please click the "Gift Returns & Exchanges" button on the Returns and Exchanges page. If you did not purchase your blanket from, please return your product at the place you originally purchased it. Sorry, we cannot cover return shipping on international returns at this time. We're happy to provide you with store credit, but we can’t imagine why you’d want to return such a thoughtful gift! Visit our Returns and Exchanges page to complete either a return for refund or exchange for another item! Please allow 2 weeks for the refund to appear in your account. Exchanges and refunds in the form of store credit will be eligible for free returns. Please note that returns have a $10 cost that will be deducted from your refund. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. We’re happy to offer a 100 day return policy/satisfaction guarantee. Returns & Exchanges What is your return policy?
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